Criticism over mortgage arrears charges

March 11, 2009

Industry officials from the debt advisory sector have recently expressed their concern over charges that are imposed by lenders when homeowners fall into arrears with their mortgage loans. Reports show that when homeowners fall into arrears with their mortgages many are charged between £20 and £50.

According to lenders these charges reflect the administrative charges that they incur when a mortgage account falls into arrears, and the charges are stopped once the borrower comes to some sort of arrangement with regards to repayment of the arrears.

However, debt advisory professionals are concerned that lenders are inflating these charges compared to their actual administrative charges, and that the adding of these fees is pushing many homeowners ever closer to getting repossessed, as they are bumping up the amount that is owed and making it even more difficult for the homeowner to get their arrears cleared.

One homeowner said that she was charged £30 a month when she fell into arrears, and she stated: “With every £30 which gets added on, the cost becomes greater and it becomes more difficult to catch up.”

One debt advice professional said that homeowners were being pushed closer to repossession because of these charges, and given the current financial climate lenders needed to stop levying these fees on borrowers’ accounts.

He said: “We think the charges should be waived in the current crisis because they will undermine efforts to keep as many people in their homes as possible.” Another debt advisor said that he had known the charges to continue even when the borrower had come to an agreement with the lender with regards to repaying arrears, and he said: “We think it’s very unfair that people in financial difficulty are being charged just for being in arrears. It’s particularly unfair when people have reached an agreement with their lender.”

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