FSA accused of making unfair assumptions by lenders
August 26, 2008
The UK’s financial regulator, the Financial Services Authority, has recently released a report that has criticised all lenders over the practices that are used when it comes to repossession proceedings. The regulator has said that if lenders do not buck up their ideas when it comes to their practices in relation in repossessions then it will take action wherever necessary, but lenders are annoyed that the regulator has tied all lenders to the same brush, and have said that the FSA should not have implied that all lenders are to blame for problems such as these.
In the report the FSA said that lenders were using unethical and unacceptable practices when it came to repossessions, and that it would take action in cases where lenders were found to be too aggressive with repossessions. The FSA has defended itself by stating that they picked up on potential problems with all lenders, which is why the comments were aimed at all lenders.
One FSA spokesperson said: “There were issues discovered across the piece with all lenders which is why the warning was addressed to the whole market place.”
An official from the Council of Mortgage Lenders stated: “The key message given to media and the industry was that lenders are failing to treat customers fairly. But in tarnishing the whole industry with the same dirty brush, is the regulator treating lenders fairly? To publish a report in such ambiguous terms is unfair and confusing for the majority of lenders who are making significant efforts to comply.”
However, the FSA still maintains that all lenders need to treat customers more fairly, they need to be more helpful when customers start to fall behind with repayments, they need to stop levying unfair charges on customers, and they need to monitor the way in which their customers are treated by bailiffs.
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